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Service Level Agreement (SLA Guarantee)

South IDC Global Infrastructure Ltd. • Effective November 2026

99.999% power availability guarantee, 15-minute emergency on-site triage response, and sub-50ms regional network latency SLA.

Enterprise Commitments

All facilities across Tseung Kwan O, Tsuen Wan, and Sha Tin operate under rigorous physical and information security standards. Written contractual SLAs govern power uptime, temperature stability, and ticket dispatch responsiveness.