๐ก๏ธ Managed Infrastructure & Hardware Lifecycle
Focus on your core software while South IDC manages the physical and virtualization layers. Our certified engineers monitor server health, maintain OS security baselines, and coordinate rapid hardware triage around the clock.
Architecture & Form Factors
24/7 Infrastructure Telemetry
Continuous real-time monitoring of CPU thermals, fan RPM, storage S.M.A.R.T. health, and PDU amperage.
Operating System Lifecycle
Scheduled security patch deployment, kernel updates, and automated vulnerability scanning across Linux and Windows.
Disaster Recovery Replication
Cross-facility asynchronous replication between Tseung Kwan O and Sha Tin with automated failover testing.
Vendor SLA Escalation
Direct on-site handling of hardware manufacturer warranty calls and certified part replacements.
Technical Specifications
15-Minute Triage Guarantee
On-duty NOC engineers investigate critical threshold alerts within 15 minutes.
Comprehensive DCIM Portal
Single-pane-of-glass visibility into rack space, power consumption, network bandwidth, and ticketing.
SOC 2 & ISO 27001 Compliance
Standard operating procedures audited against international data security and privacy frameworks.
Custom Runbook Automation
Execute customer-specific alert response procedures and container orchestration workflows.
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